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Dermalux FlexMD Home Hire Terms & Conditions
Symmetry Shrewsbury Aesthetics & Wellbeing Clinic
These terms apply to Dermalux FlexMD home hire from Symmetry Shrewsbury Aesthetics & Wellbeing Clinic.
By hiring a FlexMD device, you agree to these Home Hire Terms & Conditions and the individual Rental Agreement completed before collection.
KEY HOME HIRE TERMS
SUITABILITY ASSESSMENT
Home hire is subject to consultation and suitability.
FULL PAYMENT UPFRONT
The agreed hire fee is payable before collection.
£125 SECURITY DEPOSIT
A refundable security deposit is required for each hire.
AGREED HIRE PERIOD
7 days, 14 days or 4 weeks, with an agreed return date.
PERSONAL USE ONLY
The FlexMD must not be lent, shared or sub-hired.
1. CONSULTATION & SUITABILITY
Dermalux FlexMD home hire is available following consultation and suitability assessment.
I will discuss your skin concerns, relevant medical history and treatment goals before agreeing to hire the device. Home hire may not be suitable for everyone, and I reserve the right to decline or discontinue a rental where I consider this appropriate for safety or clinical reasons.
You must inform me of any relevant changes to your health, medication or circumstances before or during the rental period.
2. HIRE PERIOD
The Dermalux FlexMD is available for agreed rental periods, currently:
7 days | 14 days | 4 weeks
Your collection and return date and time will be confirmed before the rental begins.
The device must be returned by the agreed date and time unless an extension has been agreed with me in advance.
Extensions are subject to availability and may incur an additional rental charge.
3. RENTAL PAYMENT
The full rental fee must be paid before the Dermalux FlexMD is collected.
Current rental prices can be found on my Price List.
Rental fees relate to the agreed rental period and cannot automatically be extended because treatments were missed during the hire period.
4. REFUNDABLE SECURITY DEPOSIT
A £125 refundable security deposit is required in addition to the rental fee.
The deposit will normally be refunded following return of the FlexMD once the device and all supplied accessories have been inspected and checked.
Where appropriate, reasonable deductions may be made in accordance with the rental agreement for loss, damage, missing items or other costs for which the hirer is responsible.
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The £125 security deposit does not represent the maximum amount you may be responsible for if the FlexMD or its accessories are lost, stolen or damaged while in your care.
5. USING YOUR FLEXMD
Before taking the FlexMD home, I will explain how to set up and use the device and provide you with an appropriate treatment protocol.
The device must:
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Be used according to the instructions and treatment guidance provided.
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Be used only for its intended purpose.
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Be kept clean, dry and stored safely when not in use.
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Not be altered, dismantled or repaired by the hirer.
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Not be used if it appears damaged or develops a fault.
Please contact me if you are unsure about any aspect of using the device.
6. YOUR PERSONAL TREATMENT PLAN
Your recommended frequency and duration of Dermalux treatments will be discussed with you before your rental begins.
For the best and safest experience, you should follow the treatment guidance provided and contact me if you experience an unexpected reaction or have concerns during the rental period.
Home hire does not replace medical assessment or treatment where this is required.
7. WHO CAN USE THE DEVICE?
The FlexMD is hired to the person named on the rental agreement.
It must not be lent, sub-hired or passed to another person.
Other people should not use the device unless this has been specifically discussed and agreed with me and any necessary suitability assessment has been completed.
8. CARE OF THE EQUIPMENT
You are responsible for taking reasonable care of the FlexMD and all equipment supplied with it throughout the rental period.
The device should be kept somewhere secure and protected from children, pets, liquids, excessive heat and other circumstances that could cause damage.
All components and accessories supplied at collection must be returned.
9. LOSS, THEFT OR DAMAGE
You must contact me as soon as reasonably possible if the FlexMD or any of its accessories are lost, stolen, accidentally damaged or develop a fault.
You must not attempt to repair the equipment yourself.
Where loss or damage has occurred while the equipment is in your care, you may be responsible for reasonable repair or replacement costs where legally applicable and as set out in your signed rental agreement.
Fair wear and tear and equipment faults not caused by misuse will not be treated in the same way as client-caused damage.
10. FAULTS DURING YOUR RENTAL
If you believe the FlexMD is faulty or isn't operating correctly:
Stop using the device and contact me.
I will advise you on what to do next and arrange inspection of the device where necessary.
11. RETURNING YOUR FLEX
The FlexMD and all accessories must be returned to Symmetry by the agreed return date and time.
Following return, the equipment will be inspected, cleaned and checked before your security deposit is released.
Please don't leave the equipment unattended at the clinic or arrange for someone else to return it without prior agreement.
12. LATE RETURNS
Please contact me as soon as possible if you believe you will be unable to return the FlexMD at the agreed time.
Late returns may affect another client's booking and may therefore result in an additional rental charge where appropriate.
Continued failure to return the device may be treated as a failure to return hired equipment and dealt with accordingly.
13. CANCELLATION & REFUNDS
If you need to cancel your home hire, please contact me as soon as possible.
Any cancellation or refund will be handled in accordance with your statutory consumer rights and the circumstances of the booking, including whether the rental period has already begun.
Nothing within these Terms & Conditions affects your statutory rights.
14. RESPONSIBILITY & LIABILITY
I will take reasonable care to ensure the FlexMD is supplied in appropriate working condition and that you are given information on its correct use.
You are responsible for following the instructions provided and taking reasonable care of the equipment while it is in your possession.
Nothing within these terms seeks to exclude or restrict liability where it would be unlawful to do so or affects your statutory consumer rights.
15. RENTAL AGREEMENT
Before taking the FlexMD home, you will also be asked to sign a Dermalux FlexMD Rental Agreement.
This will record details specific to your rental, including:
Rental period • Collection date • Return date • Device/serial number • Accessories supplied • Condition on collection • Rental fee • Security deposit
16. PRIVACY
Personal information collected in connection with your consultation and rental will be handled in accordance with the Symmetry Shrewsbury Privacy Policy.
